Power on. Scan. Live.

Zero-touch provisioning for the machines you sell and service. An engineer mounts a gateway and scans its label. The compressor is then licensed, recognised and on your service desk within minutes, with no laptop, IP address or register map needed on site.

Book a demo Watch it commission Open the live 3D demo

GW-0412 is waiting to be claimed

After handover, the installed base goes quiet.

Distributors and OEMs sell and service compressors, blowers, dryers, boilers and vacuum pumps. Once a machine is commissioned, it usually goes silent. The next thing anyone hears about it is often a breakdown call.

Until now, connecting a machine meant sending an engineer with a laptop, a register map and a return visit to every site. Zero-touch provisioning reduces that to one scan, so you can connect the installed base while your engineers are already on their routine visits.

Today

Commissioned no signal Breakdown call

Connected

Commissioned Service dueat 4,000 h Filter advisoryreviewed by an engineer AMC renewalwith the evidence Planned visit

What changes for distributors and OEMs.

It all follows from one change. After handover, the machine keeps talking to you, instead of going quiet until the breakdown call.

Parts and spares

Before~~Bought elsewhere, often after the breakdown~~

With Spatiq ConnectEvery advisory arrives with the kit that fits that serial, so the parts order comes to you.

Service visits

Before~~Emergency call-outs, and a second trip when the part isn't in the van~~

With Spatiq ConnectPlanned visits, combined with routine checks, with the right kit already in the van.

The relationship

Before~~Silent until something breaks~~

With Spatiq ConnectYour name on the customer's screen every day, and AMC renewals argued from the machine's own record.

The installed base

Before~~Machines sold, then lost from view~~

With Spatiq ConnectEvery machine by serial: where it runs, its hours and its health. For OEMs, warranty and product decisions backed by field readings.

Gateway GW-0412Unclaimed

Serial: ZT-2609-0412
Identity: Device key kept on the gateway, never printed
QR label: A one-time claim code, nothing else
Software: Signed image 2.4.1
Allowed to: Ask to be claimed. Nothing more.

Controller service port, read-only

Own SIM, calls out only

24 V from the machine panel

09:34▲ 5G

Point the camera at the gateway label

Any phone camera. No app to install.

Gateway found

GW-0412

EnrolledAt dispatch, 26 Sep

StateUnclaimed

Service partnerDistributor or OEM

Where is it installed?

CustomerHarbour Foods LLC SitePlant 2, Jebel Ali RoomCompressor room A MachineRead from the controller next

Claimed

Harbour Foods, plant 2, compressor room A

Gateway claimed
Licence and certificate
Recognise the machine

Licence activatedActive

Plan: Spatiq Connect, your site pool
Site: Harbour Foods, plant 2
Bound to: GW-0412
Bootstrap key: Retired after first use
Certificate: Issued to GW-0412, renews itself yearly

Recognising the machineMatched

Asking the controller on the service port
RS-485, address 1

Screw compressor controller, family Aprofile 1.3, tested
Screw compressor controller, family B
Refrigerated dryer controller
Side-channel blower controller

Readings mapped from profile 1.3
Line pressure	bar	every 10 s
Element outlet temperature	°C	every 10 s
State: loaded, unloaded, stopped		on change
Running hours	h	hourly
Load hours	h	hourly
Active alarms		on change

Screw compressor, 11 kWRecord created

Serial: SC11-2409-0173
Commissioned: 29 Sep 2026
Running hours: 3,688 h
Load hours: 2,951 h (80 %)
Next service: 4,000 h service, due in 312 running hours
Service kit: 4,000 h kit that fits this serial
Contract: AMC, renews Mar 2027

Line pressure, liveLoaded

7.1bar

The signal dropped at 09:41. The gateway held four readings and sent them when the link came back at 09:42.

DrawingZT-001, zero-touch commissioning

Service partnerDistributor or OEM

SiteHarbour Foods, plant 2 (fictional)

RevA

Service deskDistributor or OEM

11sites live

2advisories

1offline

Customer and site	Machines	Status	Next action
Harbour Foods, plant 2	3	Live 7.1 bar	Service due in 312 h
Gulf Cans, plant 1	4	Advisory	Review filter pressure drop
Marina Laundry	2	Live	None
Coastline Plastics	5	Offline 2 h	Check the SIM

Your desk sees the fleet

Harbour FoodsCompressed air

Compressor 17.1 barRunning, loaded

Next service312 h4,000 h service

Request a visit

The customer sees their machines

Enrolled before it ships

Every gateway leaves the bench with its own identity already on it. The QR label only carries a one-time claim code, never a password or key. Until someone claims it, the gateway can do one thing: ask to be claimed.

Mounted in the compressor room

Your engineer mounts the gateway on the rail, cables it to the controller's service port and powers it from the panel. It connects out over its own SIM, so no inbound ports or plant firewall rules are needed. The customer still approves the connection.

One scan claims it

The engineer scans the label with any phone camera and chooses the customer, site and room. The gateway now belongs to that site, and nobody had to type an IP address.

Licensed and trusted

The platform activates the site's licence and swaps the one-time bootstrap key for the gateway's own certificate. If the gateway is revoked, it goes quiet. The compressor keeps running exactly as before.

It recognises the machine

The gateway queries the controller at the one port it's allowed to use, then loads the matching profile: which readings exist, in what units and how often. A controller without a tested profile goes to the profile queue instead of going live on guesses.

A serial-correct record

The machine gets a record in your installed base: model, serial, commissioning date, running hours, next service and the kit that fits that serial. Your parts desk quotes from this record, not from memory.

Live, and stays live

Readings start as soon as the profile is applied. If the signal drops, the gateway stores readings locally and sends them when the link returns.

Two screens, one set of facts

Your desk sees the whole fleet and the service queue. The customer sees their own machines, the same readings and a button to request a visit.

Site clockDay 0

Illustrative scenario. Customer names, serials, times and readings are fictional.

Readings become after‑sales work.

A reading only matters when someone acts on it. Every advisory is checked by your engineers before the customer hears about it. Your desk follows the same path every time, from the first signal to the recorded outcome.

Service deskCase SR-2291, Gulf Cans, plant 1, compressor 2

New advisory

Intake filter pressure drop is rising

Up from 0.18 to 0.31 bar over 21 days at similar load. The profile's advisory threshold is 0.30 bar.

Raised automatically. Not yet visible to the customer.

Accepted by an engineer

Reviewed by Sam K., service engineer

“The trend holds across three weeks and the temperature is steady, so it's the filter, not the load. Recommend replacing it at the next visit.”

Accept advisoryReject with a reason

Rejected advisories are kept too, so the thresholds can be tuned.

Seen by the customer

Message in Gulf Cans' portal

The intake filter on compressor 2 is clogging. It isn't urgent, but it makes the compressor work harder. We recommend replacing it on our next visit.

The chart is attached to the message. The customer can ask a question or approve the work.

Quote sent

Quote Q-5120

Intake filter element kit	1	fits serial SC15-2311-0048
Labour, planned visit	1	combined with the 2,000 h check

The kit comes from the machine's record, so there's no guessing the part number over the phone.

Visit booked

Tuesday 14 Oct, 10:00

Work order WO-7734 has been sent to Sam K. The kit is reserved from stock. The customer has confirmed the time in their portal.

Nothing on the controller changes remotely. The engineer does the work on site.

Closed

Filter replaced. Pressure drop back to 0.17 bar.

The case keeps the advisory, the decision, the quote, the job and the result. That record is what an AMC renewal is argued from.

The customer gets a screen too.

Customers see their own machines, the same readings your engineers see and a button to request a visit. It carries your brand and your name as their service partner, and it's something to include in the AMC. This one works: click around.

Harbour FoodsCompressed air, plant 2

Serviced by Distributor or OEM

Compressor 1

Screw compressor, 11 kW, serial SC11-2409-0173

Line pressure7.1barLoaded

Running hours3,688 h

Next servicein 312 h

Last service12 May 2026

ContractAMC, renews Mar 2027

Documents Service report, 12 May 2026 Operator manual AMC terms

Demo data. Nothing is sent from this screen.

Under the hood.

Two paths run through each gateway. One is the claim, licence and update path, which is used rarely and always checked. The other carries readings out, continuously and one way only.

Controlleron the machine

read-only service port

Gatewayreads, maps, buffers

own SIM, outbound, encrypted

Spatiq Connectlicences, profiles, history

Service deskDistributor or OEM

Customer portaltheir machines only

claim, licence, certificates and signed updates

Connection: Outbound only, over the gateway's own SIM. No inbound ports at the customer's site.
Access to the machine: Read-only, at one approved port. The gateway never writes to the controller.
Identity: One certificate per gateway, issued when it's claimed and renewed automatically.
Switching it off: Revoke a gateway from the platform and it stops sending. The machine is unaffected.
Updates: Signed software updates, tried on one site first, with a way back.
Signal loss: Readings are stored on the gateway and sent when the link returns, up to its storage limit.
Replacing a gateway: Scan the new gateway and choose the old one it replaces. The machine keeps its history.
Customer data: Customers see only their own sites and can export their records.

What the scan replaces, and what it doesn't.

Minutes, from a phone

Claiming the gateway for a customer, site and room
Activating the licence
Swapping keys for a certificate
Loading the controller's profile
Creating the machine's record, alerts and screens

Still work on site

Mounting the gateway and cabling it to the controller
The customer's permission to connect their machine
The first site with a new controller family, which needs its profile built and tested. After that, the profile is reused.

Who does what.

Distributor or OEM

Owns the customer relationship
Mounts, cables and scans
Runs the service desk and the parts quotes
Decides whether monitoring is part of the AMC or sold separately

Spatiq

Runs the platform and the claim service
Builds and tests the controller profiles
Security, certificates and signed updates
Second-line support behind your engineers

The customer

Approves the connection
Sees their machines and the advice
Requests visits and approves work
Keeps access to their records

Start with two sites.

A pilot covers one controller family on two of your customer sites, with your service desk involved from the first advisory. We set up the platform and the profile. Your engineers mount the gateways and do the scans. Together we measure how long commissioning really takes, and whether the advisories lead to work your desk would otherwise have missed.

What a pilot proves

The time from power-on to live, measured on your sites
That the readings hold their meaning: units, freshness and gaps
That every advisory reaches an owner and gets an outcome
Whether your engineers can repeat the scan without us on site

Open the live 3D demo